Refund policy

oktō has a Lifetime Warranty on our products.  We will protect you against any manufacturing defects in materials or workmanship.  If something fails, we will replace it.  This does not cover normal wear and tear on our products.  To that end, we have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unused in original condition, with tags, and in its original packaging. You will also need the receipt or proof of purchase. 

Customers are responsible for return shipping costs.

To start a return, you can contact us at okto@oktogear.com. Please note that returns will need to be sent to the following address: 472 Elati Street, Denver, CO 80204.

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at okto@oktogear.com.

Updated March 2026